Frequently Asked Questions
Everything you need to know about our designer lighting and luxury home decor.
What is the typical delivery timeframe for furniture and lighting?
Most in-stock items are dispatched within 2-4 business days. Delivery times vary by location, typically taking 5-10 business days for metro areas and slightly longer for regional locations.
Do you offer a warranty on your products?
Yes, all CAFE LIGHTING & LIVING products come with a 12-month manufacturer's warranty against defects in materials and workmanship to ensure your peace of mind.
Can I return an item if I change my mind?
We accept change-of-mind returns within 14 days of delivery, provided the item is in its original packaging and unassembled. Please note that return shipping costs and a restocking fee may apply.
Are your lighting products certified for Australian safety standards?
Absolutely. All our lighting fixtures are SAA certified and designed to meet strict Australian electrical safety standards for residential and commercial use.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's portal to monitor your delivery.
Do you provide trade pricing for interior designers?
Yes, we offer an exclusive trade program for industry professionals. You can apply for a trade account via our website to access professional pricing and dedicated support.